Ever click “Chat with a Librarian”, seen this message pop up -- Welcome to Austin Public Library's Chat with a Librarian. A librarian will be with you momentarily.-- and wondered what’s happening on our end? Here’s how it works:
So you’ve carefully considered your question, spent time making it as clear and concise as possible, and now your cursor hovers over Login to Live Chat. When you click, we librarians in Telephone Reference hear our computers sing “TA DA!”, and that’s how we know you’re there. One of us sets aside what she’s doing as fast as she can (while your computer vamps with that Welcome… message), opens the chat window, accepts your request and we’re off!
Some questions are asked so frequently that we’ve developed FAQ scripts to cut and paste into the chat window; for example, we have scripted directions for how to put a book on hold. Others are unique and complicated and we might ask for contact information from you so we can do more research and e-mail you back. Mostly we try to answer your question while you’re logged in to chat
Give our chat a try, if you haven’t already, and spread the word!
So you’ve carefully considered your question, spent time making it as clear and concise as possible, and now your cursor hovers over Login to Live Chat. When you click, we librarians in Telephone Reference hear our computers sing “TA DA!”, and that’s how we know you’re there. One of us sets aside what she’s doing as fast as she can (while your computer vamps with that Welcome… message), opens the chat window, accepts your request and we’re off!
Some questions are asked so frequently that we’ve developed FAQ scripts to cut and paste into the chat window; for example, we have scripted directions for how to put a book on hold. Others are unique and complicated and we might ask for contact information from you so we can do more research and e-mail you back. Mostly we try to answer your question while you’re logged in to chat
Give our chat a try, if you haven’t already, and spread the word!
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